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In the Press: How Focus Groups Make Better Arbitrations (Chicago Daily Law Bulletin)

Social science research shows that decision-makers come into cases with the same biases and attitudinal predispositions and thought processes, regardless of whether they’re well-versed in the law or not.” Dr. Satin suggests it’s even more important to do in an arbitration because of the very limited appellate rights. If you get it wrong the first time, you’re probably done.

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